Handle challenging conversations and conflict respectfully, calmly and confidently...

Learn how in a matter of minutes!

The 6-Step Guide for Having Difficult Conversations is to designed to help you:

  • Address concerns in a respectful manner
  • Redirect the conversation if it takes a bad turn
  • Handle blame-shifting, denial or emotional reactions

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Handle behavior issues, underperformance and more...

We’ve trained thousands of leaders to use this 6-Step Process to address challenging situations at work.

This process helps preserve the relationship and create mutually beneficial outcomes when delivering feedback and addressing behavior or performance concerns.

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